Beauty Kitchen FAQ
Can I find your products in stores?
Yes, you can find Beauty Kitchen products in Holland & Barrett stores in the UK, Ireland, Belgium and the Netherlands.
Are your products vegan?
All our products are vegetarian and most products are also vegan, with the exception of the following products which contain ethically and sustainably sourced beeswax or honeyquat:
Wonder Balm lip balms (except our Free From wonder balm, which is vegan)
Abyssinian Oil Night Halo Potent Sleep Mask
Abyssinian Oil Facial Cleansing Balm
Abyssinian Oil Handbag Beauty Balm
Loadsa Honey Face wash
Mineral Daily Primer
Men's Balm Solo
Karine Jackson The Moisturiser Conditioner
Do you test on animals?
None of our products or ingredients have been tested on animals and we will never test on animals. We are currently going through certification with Cruelty International for the Leaping Bunny Logo.
What are your products made of?
We use only ever 100% naturally derived ingredients in Beauty Kitchen products, and every ingredient in our products has a purpose in the formulation - whether its the ingredient's properties itself or the ingredient is being used as a carrier where we use natural essential oils. Each product's full ingredient list is on our website so if you'd like more information on a product's contents, take a look at the Ingredients section of the product page.
Do your products contain micro beads?
We've never used micro beads in our products. With so many natural alternatives like seeds and kernals, or even brown sugar - there's no excuse. Finding natural and sustainable alternatives is our mission.
Are your products organic?
We use organic ingredients wherever possible but every ingredient we use is of the best quality and is always ethically and sustainably sourced. This is something we at Beauty Kitchen are massively passionate about. So much so that we are one of over 2,600 global corporations granted B-Corp status. A B-Corporation is a company that uses business as a force of good, and for us that means adhering to our ethics and beliefs that the beauty industry should be more sustainable.
Do your products contain palm oil?
We feel very strongly about the issues surrounding the use of palm oil. We do not use palm oil in any of our products, however we do use 7 derivatives (mainly Glycerine) in very minute quantities. We source these ingredients from ares where we believe there is a higher ethical stance and understanding that smaller individual farmers or cooperatives look after their eco-system better than corporations. Sustainability and balance is at the heart of everything we do, from supporting communities through fair trade and farming standards, to using a range of ingredients rather than focussing on just one. There are many alternatives to palm oil and although some of our glycerine is sourced from palm oil we also source it from coconut & soy.
Are your products suitable for pregnant women?
All of our products are 100% natural and we use high grade essential oils. With essential oils and pregnancy, its about their percentage mix within the product. For pregnant ladies we recommend our Chill Me range. With it's relaxing scents of Rosemary, Lavender, Geranium & gentle essential oils, this range will leave the skin nourished and subtly scented. Please note that we do not replace the advice of medical professionals and would always advise that, if in any doubt, you speak to a medical professional.
Do your products use any preservatives?
Our products are either self-preserving or use natural preservative systems such as honey, vitamin E, essential oils and other natural oils. We do not use any synthetic or artificial preservatives in our products.
Are your products suitable for sensitive skin?
Due to being 100% natural, our products are gentle on sensitive skin. If your skin is sensitive to fragrance, we recommend our Free From range for bodycare and for skincare, you can find products which are fragrance free here.
Which products should I use for my skin type?
Our products are designed to work for a wide range of skin types, but if you are looking for products which are targeted try our Shop by Skin Concern page.
Do you do skin consultations?
Yes - if you contact us via our website or message us on social media with some details about your skincare regime and a photo of your skin, we will advise on which products we think will work best for you.
What is the shelf life of your products?
All of our products have the “period after opening” symbol displayed on them. This is the jar symbol usually on the back of the products. It will either have 6M or 12M within the jar symbol and this is the number of months the product can be used for once it has been opened. If the product hasn't been opened it will have a shelf life of 3 years.
Do you offer product samples?
When you place an order online with us, you'll receive some free samples of other products we think you might like with your order. If you'd like to try a product before you purchase a full-sized product, we have 6ml mini jars available to order on our website for a small selection of products.
Is your packaging recyclable?
All of our packaging is pre-cycled, recycled or recyclable, and we use other people's unwanted packaging to save it from going to landfill. This does mean our packaging will change from time to time but rest assured the product will be just the same. You can find information about the packaging of our products on each product's page in the “Sustainable Packaging” section, or to find out more about our packaging click here.
I would like to speak to Beauty Kitchen about advertising opportunities.
Please email us at email@example.com with your details and message and we will pass this on to our Marketing team.
Do you take charity requests?
As a certified B Corp corporation we believe in using business as a force of good in all areas we can. An important part of this is our commitment to give 2% of all sales to charitable causes every year. Giving back and making a difference any way we can is hugely important to us. We review the charities we support on an annual basis. Consideration of new charities can be done in person by visit to our head office. To find out about the charities we currently support, click here.
I want to collaborate with Beauty Kitchen.
Thanks for your interest in working with us. Please contact us here with your details and collaboration ideas.
Can I book a beauty workshop with you?
We carry out workshops by request on site at our head office in Wishaw, Scotland and can be tailored to individuals or are fantastic fun for groups. If you'd like to enquire about a workshop please contact us.
Can I stock your products?
Thanks for your interest in Beauty Kitchen. If you email us at firstname.lastname@example.org with details of the company you work for and contact information we will get back to you as soon as possible.
Do you offer a trade discount for salons?
Thanks for your interest in Beauty Kitchen. We don't offer a trade discount at the moment due to agreements with retailers.
When will my order arrive?
Our UK orders should arrive within 2-3 working days (express orders will be next working day if placed before 12pm (noon)) from when you receive an email to tell you that the order has been despatched. You can track your order via the tracking link in your order despatched email.
How much does delivery cost?
UK delivery costs £4.95. We regularly offer free standard shipping for orders over a certain value, where this applies you will see it in the black banner at the top of our website.
What delivery options are available?
Currently we offer Royal Mail Tracked 48 on all UK deliveries, which includes full online tracking, SMS/email recipient notifications and a SafePlace option if no one is home to receive the order.
Where is my order?
The best way to find out the status of your order is to follow the tracking link in your order dispatched email.
What should I do if I receive the wrong order?
If you have received your order and something is incorrect, please contact us as soon as possible with a note of your order number which you can find on your order confirmation email and what was incorrect in the order. You can contact us here.
Returns & Exchanges
Can I return or exchange a product?
If you need to return a product to us, please contact us with a note of your order number which you can find on your order confirmation email and let us know if there was anything wrong with it. We will get back to you to arrange for you to return the product to us. You can contact us here.
How does your packaging return program work?
If your Beauty Kitchen product has the Return • Refill • Repeat stamp on it we want you to return your empty packaging to us when you're done with it. You can download a free returns label from our website in just a few seconds and either return your packaging in the original box or another one you have lying around. We’ll wash it and re-use the packaging, which is even more sustainable than recycling. To say thanks, we'll send you a reward via email when we receive your packaging. You can find out more about how this works here.
I live outside the UK - can I return my packaging?
At the moment our Return Refill Repeat programme is only available in the UK, but stay tuned to our social media channels for updates on this.
Can I return empty packaging from other beauty brands?
For the moment we can only accept Beauty Kitchen packaging. We are working on accepting packaging from other beauty products, watch this space!
Do you ship internationally?
Yes, we currently deliver internationally to countries within the EU. The cost of delivery for orders within the EU is £9.95. If you spend over £100 your international order will qualify for free EU shipping.
The cost of delivery for international orders outwith the EU is £19.99. If you spend over £150, your international order will qualify for free global shipping.