Privacy policy

About this policy

This privacy policy sets out how Beauty Kitchen UK Ltd (“Beauty Kitchen”) uses and protects any information that you give when you use this website. Beauty Kitchen is committed to handling your data in accordance with European data protection law (GDPR) and ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Beauty Kitchen may change this policy from time to time by updating this page, and we will inform you of any changes we make.

Who is collecting your data?

The data controller for the processing of the data is Beauty Kitchen UK Ltd. Our contact details are as follows:

We have appointed a Data Protection Officer to deal with any issue relating to the processing of your personal data. You may contact the Data Protection Officer via the contact details listed above.

What information do we collect from you?

We may collect the following information:

Contact Information, including first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through registering for an online account with us

  • Financial Information, including bank account and payment card details
  • Transaction Information, including details about payments to and from you and other details of products and services you have purchased from us
  • Technical Information, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Beauty Kitchen Site or any Application
  • Profile Information including first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, enquiries and other contact with our customer service team
  • Usage Information, including information about how you use our website and our products and services
  • Marketing and Communications Information, including your preferences in receiving marketing from us and your communication preferences
  • Contact History, including keeping a record of your communications with us over the phone, by live chat, through a web form, by email, on social media or otherwise
  • Social media information, where you have chosen to connect a social media profile to your online Beauty Kitchen account

How we use the information we gather

We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Contact information: to process and deliver orders you place via our website, communicate with you on your order’s progress, create and manage your Beauty Kitchen account, provide customer support, handle returns, check your identity for security reasons and to provide you with marketing where we have the right to do so (see marketing section)
  • Financial information: to process order payments, provide refunds and to prevent and detect fraud
  • Transaction information: to fulfil orders you place with us, provide customer care and support, handle returns and to find out what products you like
  • Technical and usage information: to make improvements to our website and applications and set default preferences for you such as language and currency, to keep our site secure, and to find out what products and content on our site you like
  • Profile information: to find out what you like, to make recommendations to you about other Beauty Kitchen products or services that may be of interest to you, to manage your participation in any loyalty scheme, to complete consultations and to provide product or beauty advice
  • Marketing and Communications information: to send you information via email, SMS, post or online about our products and services. Online advertising may include targeting banners and ads to you on other websites and apps using information we hold about you or your activity on the Beauty Kitchen website or on previous adverts.
  • Contact History: to provide you with customer care and support, or to train our staff
  • Social information: to allow you to log-in to our website simply and easily without creating a separate account, to allow you to share products, services and content from our site on your social media profiles if you want to

Our legal basis for processing your data

It is necessary and lawful for Beauty Kitchen to process your data on the following reasons:

  • For the performance and fulfilment of sale and purchase contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
  • For the purposes of legitimate interests pursued by us which may be (i) collecting personal information to provide you with an efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.
  • To comply with a legal obligation to which we are subject.

In relation to any processing of special categories of personal information such as information about your health  (for example skin conditions,) we will rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. This includes processing of payments via secure payment systems.

Links to other websites

Our website may contain links to other websites or social media platforms of interest. Once you have used these links to leave the Beauty Kitchen website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We recommend that you look at the privacy statement applicable to the website in question.

Sharing your information with third parties

Except as expressly explained in this policy we will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We share your information with the following categories of companies as an essential part of being able to provide our products and services to you:

  • Third parties that help us fulfil your orders such as order processing portals, payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as agencies, advertising partners and website hosts who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud
  • Companies approved by you, such as social media platforms (if you choose to link your social media accounts to your online account with us)
  • On social media platforms if you are a competition winner and have agreed to us sharing your name via the competition terms and conditions
  • Law enforcement agencies, other governmental agencies or third parties where we are required by law to do so
  • Third party analytics tools on our website and social media platforms, where we may provide anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you
  • Online advertising tools and networks, using a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some social media networks such as Facebook’s Custom Audience feature.

How long will we retain your data?

Beauty Kitchen will keep your information for as long as you have your online account with us, or as long as is needed to be able to provide the services to you, or (in the case of customer service queries) for as long as is necessary to provide support-related reporting and trend analysis only.

If we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose for as long as you do not unsubscribe from receiving the same from us.

Controlling your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@beautykitchen.co.uk

Your rights

Under EU Data Protection law (GDPR) at any time, you have the right:

  • to request access to or a copy of any information which we hold about you;
  • to rectify your information, if you consider that it is inaccurate;
  • to ask us to delete your information, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages as described in the ‘How we use the information we gather’ section
  • to restrict processing of your information;
  • to data portability (moving some of your information elsewhere) in certain circumstances
  • to object to your information being processed in certain circumstances
  • to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.

Any request for access to or a copy of your information must be provided to Beauty Kitchen in writing via the contact details provided in the ‘Who is collecting your data’ section of this policy and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards to your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change via the ‘My account’ section of our website.

Contacting us about this policy

If you would like to contact us with questions, comments and requests regarding this policy you should address them to our data protection officer at info@beautykitchen.co.uk.

If you have any concerns about our use of your information, you also have the right to make a complaint to the data protection regulator in your country.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Title Description
Advertising
__qca This is a cookie usually associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.
__ssid Used by Google Ads Optimization.
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_gcl_aw Stored by Google Adsense to store and track conversions.
_gcl_dc Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_gcl_gb Google Analytics writes campaign information to the _gac and _gcl cookies when a user opens a page on your site via a URL that employs Google Ads auto-tagging.
_uetsid This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
_uetvid Used by Bing to store and track visits across websites.
AMCV_28280C0F53DB09900A490D45@AdobeOrg This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.
AMCVS_28280C0F53DB09900A490D45@AdobeOrg This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.
cX_P Used by CXENSE tp display targeted ads within the Customer Sites and to improve how a Customer delivers personalized ads and content to its users, and to measure the success of ad campaigns on the Customer Sites.
cX_S Used by CXENSE tp display targeted ads within the Customer Sites and to improve how a Customer delivers personalized ads and content to its users, and to measure the success of ad campaigns on the Customer Sites.
test_cookie This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.
trc_cookie_storage To store a unique user ID for Taboola.
Marketing
__kla_id Used by Klaviyo, a third-party email list provider, to provide information about users across pages.
_bdgs Unknown
KL_FORMS_MODAL Tracks when someone subscribes (opts in) to an email subscription form.
Necessary
__stripe_mid Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
__stripe_sid Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
_ab Used in connection with access to admin.
_Brochure_session Used in connection with browsing through site.
_checkout_queue_checkout_token Encrypted token representing place in the checkout queue.
_checkout_queue_token This cookie is used in conjunction with the payment window - The cookie is necessary for making secure transactions on the website.
_secure_session_id Used in connection with navigation through a storefront.
_shopify_country Used in connection with checkout.
_shopify_m Used for managing customer privacy settings.
_shopify_tm Used for managing customer privacy settings.
_shopify_tw Used for managing customer privacy settings.
_storefront_u Used to facilitate updating customer account information.
_tracking_consent Tracking preferences.
amp-access To assist access services and use cases, AMP Access introduces the concept of Reader ID. The Reader ID is an anonymous and unique ID created by the AMP ecosystem. It is unique for each Reader/Publisher pair - a Reader is identified differently to two different Publishers. It is a non-reversible ID. The Reader ID is included in all AMP/Publisher communications and has very high entropy. Publishers can use the Reader ID to identify the Reader and map it to their own identity systems.
Cart Used in connection with shopping cart.
cart_currency User's choice of currency in the shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
cart_ver Used in connection with shopping cart.
checkout Used in connection with checkout.
checkout_token Used in connection with checkout.
cookiesNotification To store user's cookie consent preferences.
cookietest Used in connection with navigation through a storefront.
master_device_id Used in connection with merchant login.
previous_checkout_token Used in connection with checkout.
previous_step Used in connection with checkout.
remember_me Used in connection with checkout.
Secret Used in connection with checkout.
Secure_customer_sig Used in connection with customer login.
shopify_pay_redirect This cookie is used by website using Shopify platform and is used in enabling secure payment and checkout from the e-commerce store.
storefront_digest Used in connection with customer login.
tracked_start_checkout Used in connection with checkout.
Performance
_cb_ls This cookie is set on websites using real time analytics software by Chartbeat.
_chartbeat2 Set on a site using the Chartbeat real-time analytics platform. Used to distinguish between new and returning visitors.
_gat Monitoring performance.
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
s_cc This cookie is associated with the Adobe Site Catalyst. It determines whether cookies are enabled in the web browser.
Preferences
__pf_user Used to help build rich media pages.
_parsely_session This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
_pc_reg_gating  
discount_code Any user-entered discount code.
LANG Used to store language preferences, potentially to serve up content in the stored language.
LANG_CHANGED Customer's language choice.
locale_bar_accepted Saves user location.
locale_bar_dismissed Saves user location.
localization Language settings.
preview_theme Used for Shopify development.
total_price Tally of the total value of the cart.
Statistics
__pat  
__pnahc  
__psid revngo.com discount tracking
__pvi Contains details of when the user has visited a particular domain.
__tbc Encrypted cookie value.
_abv Determines if the admin bar is shown or not.
_bdgu Used by BDG first-party analytics to distinguish user visits over multiple sessions
_cb This is a Microsoft MSN 1st party cookie used to measure the use of the website for internal analytics.
_clck Cookie stored by Microsoft Clarity order to store a unique user ID.
_clsk This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_fbc Set by Facebook to store last visit.
_fbp Set by Facebook to store and track visits across websites.
_ga Placed by Google Analytics to store and count pageviews.
_ga_MVX9Y195BK Set by Google Analytics to store and count pageviews.
_gac_gb_UA-45822223-1 Set by Google Ads and Google Analytics to store and count pageviews.
_gac_UA-45822223-1 Set by Google Ads and Google Analytics to store and count pageviews.
_gid Placed by Google Analytics to store and count pageviews.
_hjAbsoluteSessionInProgress This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time.
_landing_page A record of the first page a user lands on in the site.
_orig_referrer Track landing pages.
_s Shopify analytics.
_shopify_d Shopify analytics.
_shopify_evids Used by Shopify to monitor events on the website.
_shopify_fs Shopify analytics.
_shopify_ga Monitoring user's progress through the store.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_uniq Tracks landing pages.
_shopify_y Shopify analytics.
_y Shopify analytics.
ab_test_* Shopify analytics.
ab.storage.deviceId.7af503ae-0c84-478f-98b0-ecfff5d67750 Power customer-centric interactions between consumers and brands in real-time
ab.storage.sessionId.7af503ae-0c84-478f-98b0-ecfff5d67750 Power customer-centric interactions between consumers and brands in real-time
ab.storage.userId.7af503ae-0c84-478f-98b0-ecfff5d67750 Power customer-centric interactions between consumers and brands in real-time
ahoy_events Track visits and events in Ruby, JavaScript, and native apps.
ahoy_visit Track visits and events in Ruby, JavaScript, and native apps.
boldtid Used by Bold Commerce to provide usage information on their apps.
cto_bundle Placed by Criteo to provide functions across pages.
cX_G Statistical monitoring of visits on different media
identity-state Used to monitor the customer across the store.
ki_r Shopify analytics.
ki_t Shopify analytics.
last_order The ID of your last order with Beauty Kitchen (if applicable).
pv Counts how many times a post has been viewed.
sailthru_visitor Sailthru helps you engage your customers with personalized experiences across Email, Mobile, and Web. You’re in good hands with the largest sender of personalized email in the world.
sca_fg_codes Added by Secomapp as part of the Free Gifts app. They collect order information from customers for the report feature of the app.
ssm_au_c Added by CloudFlare to gather statistics on users.
xbc