Orders & Returns
Q: How long will it take for my products to be made and delivered?
A: All orders are hand packaged and should arrive within 3 - 5 working days. Packages are sent via Royal Mail or Hermes. A signature may be required on delivery so please ensure you use an address where someone can sign for your parcel.
Q: Is it possible to get a sample of a product before I order it online?
A: We are not able to send out samples, however if you have a specific request please contact us at firstname.lastname@example.org
Q: Does the product have a use by date?
A: Yes, all products are made with 100% natural ingredients so we recommend that all products are used within 6 months of opening, although all products have been tested and are approved for 36 months.
Q: Can I send products to someone else?
A: Yes, just complete the delivery address section at the check-out. If you would like a personal greeting to go with your Beauty Kitchen gift please enter it in the comments section.
Q: Can I rate the products I order online?
A: Yes we love to hear what you think! All products can be reviewed individually with a star rating and comment.
Q: Can you help me choose my products?
A: Yes, if you are struggling to make your mind up please give us a call or drop into the Beauty Kitchen.
Q: What should I do with my packaging when I have finished with it?
A: All of our packaging is pre-cycled, recycled or recyclable. The best thing to do with your packaging is re-use it. We would love to hear from you about your creative packaging uses. If you are not feeling creative please recycle your Beauty Kitchen packaging along with the rest of your household recycling.
Q: Can I return my old packaging to the Beauty Kitchen to be re-used?
A: We can reuse some of the packaging in products and we will always find creative uses for the bits that we can't reuse.
Q: What does 'Wild-crafted' ingredients mean?
A: Wild-crafted ingredients are herbal supplements that are processed from plants gathered in the wild, in its natural habitat. When wild-crafting is done sustainably with proper respect, generally only the branches or flowers from plants are taken and the living plant is left, or if it is necessary to take the whole plant, seeds of the plant are placed in the empty hole from which the plant was taken. Care is taken to only remove a few plants, flowers, or branches, so plenty remains to continue the supply.
Q: Why aren't Beauty Kitchen products either Soil Association or Fair Trade approved?
A: Quite simply to make the products great value to you. All of our ingredients are natural/organic and are from reliable sources. The same ingredients from 'approved associations' are significantly more expensive and quite often not as local as our source.
Q: Are Beauty Kitchen products BUAV approved and suitable form Vegans?
A: All of our products are suitable for Vegans (except the lip balm as it contains beeswax) and we are looking into getting official BUAV and Vegan Society approvals.
Q: Are all of your products tested & compliant with EU regulations?
A: Yes, all products are independently assessed & certificated for safety, stability & compatibility.
If we deliver an item which is damaged or if there is a problem with the product, please email email@example.com or call 0141 552 9391.
Returning Gift Vouchers
We are happy to offer a full refund on gift vouchers as long as it is within the cancellation period of 6 months. Refunds can only be made on gift vouchers that have the full amount remaining. You are responsible for the cost of returning gift vouchers for refunds. We would recommend a form of tracked mail to ensure receipt as we do not accept responsibility for the loss of your returned goods or the postcal charge.
Once the gift voucher has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used to make the purchase.